Privacy Policy
Effective Date: June 1, 2025
At Sorbents Direct, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, place an order, or engage with our services.
1. Information We Collect
- Contact details (name, email address, phone number, company name)
- Shipping and billing addresses
- Payment information (processed securely via Shopify or third-party gateways)
- Order history and product preferences
- IP address and device/browser information
- Any information you voluntarily provide via forms or communication
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Respond to customer inquiries or requests
- Improve our website and service offerings
- Send transactional emails (order confirmations, shipping updates)
- Send occasional marketing updates (only if you opt-in)
3. Information Sharing
We do not sell your data. We may share it only with trusted partners to help us run our business, including:
- Shopify (ecommerce platform)
- Payment processors (for secure payments)
- Logistics providers (to ship your order)
- Analytics and marketing platforms (e.g., Google Analytics, Klaviyo)
4. Cookies & Tracking
We use cookies to enhance your experience and gather analytics. You can manage your cookie preferences through your browser settings.
5. Data Security
Your information is protected through industry-standard security measures. Sensitive data like payment information is encrypted and handled via secure third-party processors.
6. Your Rights
- Request access or deletion of your personal data
- Opt out of marketing communications at any time
- Contact us for privacy-related concerns at: info@sorbentsdirect.com
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, with the "Effective Date" updated accordingly.
Contact Us
If you have questions about this policy, reach out anytime:
Sorbents Direct
Email: info@sorbentsdirect.com
Phone: 503-308-8252
Hours: M–F 9am–5pm PST
