We Take The "B.S." Out Of Bulk Supply!

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Sorbents Direct

FAQs

Ordering

Bulk/Volume Discounts

Every product on Sorbents Direct has volume or bulk price breaks that apply automatically in the cart - no coupon codes needed.


Where to see it: Each product page shows a “Volume Discounts” table or notes beside the quantity selector.

How it applies: Discounts are calculated per product and grade. When your quantity reaches the next tier, the unit price updates automatically.

Tier examples: Many items use ranges such as twenty-five to one hundred kilograms, one hundred one to nine hundred kilograms, and super-sack or pallet tiers above that. Exact tiers can vary by product based on packaging and vendor requirements.

Mixed items: Different products or grades are priced independently. If you need a mixed-pallet or mixed-variant quote, we can build a combined discount for you - just ask.

Bigger orders: Pallet, truckload, or recurring orders may qualify for better-than-listed pricing. Send us your target volumes and we’ll confirm best available rates.

What’s included: The discount applies to product price. Freight is quoted separately so you get the most economical shipping option for your location.

In stock Materials and Vendor MOQ's

At Sorbents Direct, we strive to maintain a growing inventory of in-demand materials available for immediate shipment. However, some specialty products are listed based on vendor minimum order quantities (MOQs), which may require a lead time or larger purchase volume to fulfill.

Vendor MOQs exist due to packaging, freight, or production constraints, particularly for bulk materials. While not every item is stocked at all times, our long-term mission is to build the most comprehensive in-stock catalog of sorbents and aggregates in the industry, making these materials faster and easier to access for businesses of all sizes.

If you see a product with a vendor MOQ, or need something not currently in stock, reach out we’re happy to coordinate sourcing or add it to our inventory pipeline.

Custom blends, Bulk quotes

We specialize in bulk orders and custom material solutions. Whether you need a specific particle size, packaging format, or a tailored blend of materials, we’re here to help.

Submit a bulk quote request directly from any product page, or contact us with your exact specifications, we'll provide fast, competitive pricing and lead time information.

Co-Packing and Private Label

We specialize in co-packing and private label solutions for select materials. Whether you need custom packaging, bulk filling, or branded product lines, we offer flexible options tailored to your business. Our streamlined process supports startups to enterprise-scale partners looking to simplify sourcing and scale operations under their own brand.

Reach out to discuss your specific needs and get started.

Vendor Managed Inventory (VMI)

We offer vendor managed inventory programs for qualified partners. VMI allows us to monitor your usage patterns and maintain optimal stock levels on your behalf, reducing downtime and ensuring uninterrupted supply. It’s ideal for high-volume operations seeking efficiency and predictability in their supply chain.

Contact us to learn how VMI can be tailored to your business.

Shipping

Do you offer live freight quotes at checkout?

Yes. Sorbents Direct provides live LTL freight quotes at checkout, powered by real-time carrier integrations. This means you’ll see accurate shipping rates instantly, without waiting for a manual quote.

For larger or custom orders (typically full-truckload or mixed-pallet shipments), our team can still provide custom freight quotes to help you secure the best possible rate. Just reach out through our Quote Request form or Contact page, and we’ll respond quickly with options tailored to your shipment.

What countries do you ship to?


We’re based in the United States and currently ship throughout the U.S., Canada, Australia, and the UK. We also support international orders via freight forwarders - if you're located elsewhere, just contact us and we’ll help coordinate logistics to your location.

Lead times

Lead times vary depending on the product and whether it's in stock or sourced directly from a vendor. Many common materials ship within 1–3 business days from our warehouse. For made-to-order or vendor MOQ items, lead times typically range from 2–6 weeks depending on availability and logistics.

If you're working with a specific deadline, feel free to reach out, we're happy to provide accurate ETAs and explore expedited options if needed.

Returns

Why Doesn't Sorbents Direct accept returns?

Because of the nature of industrial sorbents and filtration media, we’re unable to accept returns once a product has left our facility. This isn’t about policy rigidity - it’s about safety, quality assurance, and regulatory compliance.

  • Contamination prevention: Sorbent materials such as activated carbons, silicas, aluminas, and clays are highly adsorptive. Even brief exposure to ambient moisture, oils, or airborne contaminants can compromise their performance and make them unsuitable for resale or reuse.
  • Traceability & compliance: To maintain full batch traceability for SDS/COA/TDS documentation and meet ISO-style handling standards, all materials must remain within a controlled supply chain from packaging to end-user.
  • Customer protection: Refusing returns ensures every customer receives only untampered, properly sealed, and certified material directly from our storage or vendor partners - never something that has been handled or stored elsewhere.
  • Exceptions: If there’s a shipping error, transit damage, or you receive an incorrect item, please contact us. We’ll immediately help to resolve the issue.

Sorbents Direct

Sourcing and procurement should have always been this easy.

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