FAQ

Business Operation:

Hours of operation: We are open Monday through Friday, 8:30 - 6:00 pm EST.
Shipping: In-stock items ordered by 2:00 pm EST, Monday through Friday will ship the same day. Other items will ship within 1-2 days.
Order online: 24 hours a day, 7 days a week @ www.sorbentsdirect.com

Sorbents Direct
440 Nina Way
Warminster, PA 18974
United States

Email: info@sorbentsdirect.com
Phone: 800-443-4333
Fax: 888-672-4962

Our customer service department has extensive product knowledge to share. Please feel free to call us if you have any questions or would like additional product information.

Payment: We accept payment via credit card (Visa, MasterCard, American Express, and Discover), check, money order, or certified check.

Sales Tax: Orders shipping to Pennsylvania are subject to the PA state sales tax of 6%, which will be added during the checkout process. Sales tax will be assessed on shipping charges and on the cost of merchandise.
Changes/Cancellations: Please notify us immediately of any changes or cancellations to your order. Customers will be responsible for paying all shipping charges plus a 15% restocking fee for all orders previously shipped.
Returned Checks: Any check not honored by the customers bank will incur a $25 service fee.
Return Policy: Unused and undamaged products can be returned within 30 days of purchase. Customer will be responsible for paying all shipping fees and a 15% restocking fee. Damaged or defective products may be returned for a full refund. Customer is responsible for keeping all packing materials including shipping label and contacting us immediately to file a claim. We will refuse unauthorized returns.