- Hours of operation: We are open Monday through Friday, 8:30 - 6:00 pm EST.
- Shipping: In-stock items ordered by 2:00 pm EST, Monday through Friday will ship the same day. Other items will ship within 1-2 days.
- Order online: 24 hours a day, 7 days a week @ www.sorbentsdirect.com
440 Nina Way
Warminster, PA 18974
- Our customer service department has extensive product knowledge to share. Please feel free to call us if you have any questions or would like additional product information.
- Payment: We accept payment via credit card (Visa, MasterCard, American Express, and Discover), check, money order, or certified check.
Terms & Conditions:
Sales Tax: Orders shipping to Pennsylvania are subject to the PA state sales tax of 6%, which will be added during the checkout process. Sales tax will be assessed on shipping charges and on the cost of merchandise.
- Changes/Cancellations: Please notify us immediately of any changes or cancellations to your order. Customers will be responsible for paying all shipping charges plus a 15% restocking fee for all orders previously shipped.
- Returned Checks: Any check not honored by the customers bank will incur a $25 service fee.
- Return Policy: Unused and undamaged products can be returned within 30 days of purchase. Customer will be responsible for paying all shipping fees and a 15% restocking fee. Damaged or defective products may be returned for a full refund. Customer is responsible for keeping all packing materials including shipping label and contacting us immediately to file a claim. We will refuse unauthorized returns.